Refund & Replacement Policy

Effective Date: July 14, 2026

At OctoPatches, every order is custom made specifically for you. Because each product is personalized using your artwork, colors, text, and specifications, we generally do not offer refunds, returns, or exchanges.

No Refunds on Custom Products

Once an order has been submitted and production has begun, it cannot be canceled, returned, or refunded.

We are unable to accept returns because custom products cannot be restocked or resold.

Order Changes

If you need to change or correct your order, contact us immediately after placing it. While we will do our best to accommodate your request, we cannot guarantee changes can be made once production has started.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product due to an error on our part, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If we determine that the issue was caused by OctoPatches, we will, at our discretion, repair, replace, or remake the affected product at no additional cost.

Customer-Provided Artwork

OctoPatches is not responsible for issues resulting from customer-supplied artwork, including but not limited to:

• Spelling or grammatical errors

• Low-resolution or poor-quality artwork

• Incorrect colors provided in the original design

• Design choices approved by the customer

Customers are responsible for reviewing all artwork, proofs, and order details before approving production.

Color & Production Variations

Minor variations in color, placement, texture, size, and overall appearance are a normal part of the custom manufacturing process and are not considered defects.

Contact Us

If you have any questions regarding your order, please contact our customer service team through our Contact page as soon as possible. We are committed to working with you to resolve any issues fairly and promptly.