Shipping Policy

Effective Date: July 14, 2026

Thank you for choosing OctoPatches. Every order is custom made specifically for you. Please review the information below regarding our production and shipping process.

Production Time

Most orders are produced within 10 business days. Production time begins after your order has been received and any required artwork or design approvals have been completed.

Production times are estimates and may vary depending on order volume, product complexity, holidays, or unforeseen circumstances.

Shipping Methods

OctoPatches primarily ships orders using UPS, but we may use other reputable shipping carriers when appropriate.

Shipping options and costs are displayed during checkout.

Shipping Destinations

At this time, OctoPatches ships within the United States only.

We do not ship internationally.

PO Boxes

We are unable to ship to P.O. Boxes. Please provide a valid street address when placing your order.

Shipping Charges

Shipping charges are calculated during checkout based on your order and delivery location.

OctoPatches does not offer free shipping.

Expedited Shipping

We do not currently offer rush production or expedited shipping services.

If expedited options become available, they will be presented during the checkout process.

Address Changes

If you need to update your shipping address after placing an order, please contact our team through the Contact page as soon as possible.

While we will make every reasonable effort to accommodate your request, we cannot guarantee that address changes can be made once production or shipping has begun.

If a package has already shipped, additional shipping charges may apply to redirect or resend the package.

Delivery

Once your order has been shipped, you will receive tracking information when available.

Estimated delivery dates provided by the shipping carrier are estimates only and are not guaranteed.

OctoPatches is not responsible for shipping delays caused by weather, carrier service interruptions, natural disasters, or other circumstances beyond our control.

Lost or Stolen Packages

Once a shipment has been marked as Delivered by the shipping carrier, OctoPatches is not responsible for lost or stolen packages.

Customers should contact the shipping carrier directly if they believe a delivered package has been lost or stolen.

Signature Requirements

Most shipments do not require a signature upon delivery.

However, the shipping carrier may require a signature for certain shipments at its discretion.

Partial Shipments

Orders are typically shipped together in a single shipment.

In some cases, OctoPatches may ship items separately if necessary. If this occurs, you will not be charged additional shipping fees unless otherwise agreed upon.

Questions

If you have questions regarding your shipment or delivery, please contact our customer service team through our Contact page. We are happy to assist whenever possible.